The online Spectrum TV service is being rolled out across the country this week and promises a more reliable service that includes the likes of Netflix, Hulu Plus and other popular services.

But some customers aren’t happy with the service.

“The online service has not been very good at offering us content that we would want to watch,” says Shannon Houlihan.

She has been a Spectrum TV customer since she started watching movies on her own home about five years ago.

“There’s nothing that I like in it, no new content, nothing that really stands out, but it’s good enough that I’m not going to turn it off,” she said.

For the first few weeks of the online service, there were a number of options for what to watch.

“It was sort of like a buffet, but you had to pay,” says Houlighan.

It was frustrating, but she said it wasn’t as bad as she thought it would be.

“It was a little frustrating, to be honest,” says Hannah Breen, who lives in London.

Breen’s new Netflix account, however, was not the only one that was being watched online.

Brienne Jones, who was looking forward to watching movies from a new film she was working on, had her TV set turned off and her internet connection disconnected.

“You’d have to watch the film on your phone for it to load,” she says.

“I just wish the service would work a little better.”

Houlihian says the online streaming service is more convenient than the online subscription she used to pay for.

“We are in the age of streaming now, so we can’t wait to start watching movies online,” she explains.

But Breen says it was frustrating to have to go to the library and look for a movie.

“If you are a regular TV viewer, that’s not an option for you,” she adds.

“So you’re just left with the movie that you want to see, and you can’t just go to Netflix.”

Jones says she’s not sure she will keep using Spectrum TV if it doesn’t work out.

“When I go online now, I don’t even think about paying for it, and if I have to pay, I’ll go on a cruise ship,” she admits.

“That’s how the world is now.”CBC News’ Shannon Houty contributed to this report.