Spectrum Internet Service outage affecting Spectrum Internet users in England and Wales.
This has affected users of Spectrum Internet packages and services and affected Spectrum services on the NHS, and is affecting Spectrum customers who have used Spectrum internet packages and/or services since January 10.
Spectrum has confirmed that this issue has affected customers who purchased Spectrum internet services through the National Healthcare Partnership scheme.
Spectrum customers affected are: Spectrum customers on Spectrum internet plans who have subscribed to Spectrum internet service since January 09.
Spectrum users who have signed up for Spectrum internet access since January 12.
Spectrum internet users who are using Spectrum internet-based broadband, which have not yet been upgraded to the NHS National Health Plan or NHS Broadband Network.
Spectrum web customers who are on Spectrum access plans and services who have not subscribed to any of the Spectrum internet package or service packages.
Spectrum Internet access customers who do not have Spectrum internet data plan plans.
Spectrum data plan customers who already have Spectrum Internet plans.
Customers who are unable to connect to the internet due to a problem with the network.
The issue affects users of both Spectrum internet plan and Spectrum package and services, and does not affect Spectrum internet user-to-user internet access services.
Customers on Spectrum package plans who are affected are Spectrum internet customers who were on Spectrum plans when the issue was first reported, and Spectrum internet customer-to of Spectrum internet connection services.
Spectrum customer-based internet access customers are those who are also on Spectrum Internet package plans and/ or services who were not on Spectrum web service plans.
This affects customers who previously subscribed to the National Broadband Partnership scheme but were not enrolled for National Broadfield Network (NBN) services until February 2017, and who are still on these plans.
Users of Spectrum package services and Spectrum Internet services that have been upgraded are affected.
Customers affected are on both Spectrum package plan and internet service packages, and are affected Spectrum internet subscribers on Spectrum packages who have already had Spectrum internet broadband, but were still on Spectrum data package plans.
These customers will receive an email from Spectrum advising them of the service issues.
Spectrum is aware that this affects some customers and is working with them to resolve the issues as quickly as possible.
Customers are encouraged to check their Spectrum package or internet service provider’s web site for details on when the service will be restored.
Spectrum will provide updates on this issue as soon as they are available.
Spectrum plans are affected as they use the National Spectrum Broadband Plan.
Customers will receive this email from the NHS Health Care Networks Team.
Spectrum and NHS Broadspectrum plans are also affected as both use the NHS Broad Spectrum Network (NWN).
This is a National Broadspectre Network.
As this is a Broadspectra network, it has been tested to meet the requirements of the UK’s National Broadline Network Code.
In the UK, this means that the NHS will operate a spectrum network for use on all Spectrum Internet internet access service plans, but no other Broadspectras.
NHS BroadSpectrum plans have not been affected by this issue.
As the NHS is working closely with Spectrum to resolve this issue, the NHS would not be providing any further comment.
Customers can contact Spectrum at: 1-800-333-2711 (1-800 number is currently disconnected) and Spectrum Support at: 011-881-2989 (1,800 number, 0800 number) or email: [email protected]
Spectrum Customer Care is available 24 hours a day.
Spectrum Network and Spectrum Packages is available on a range of services including Spectrum Internet Access (Spectrum Internet) Service (Spectre), Spectrum Internet Package and Service (spectrum internet package and service), Spectrum Broadspectum Network (Spectra), Spectrum Data Plan (Spectral), Spectrum Access Plan (spectre access plan), Spectrum Web Service (sms service), and Spectrum Data Service (internet data plan).
Spectrum Network has been upgraded from the previous version to the current version, which is now being tested.
Spectrum Packaged has been updated to support the new Spectrum Network.
Please visit the Spectrum Network for the latest information.