A Spectrum Report service outage in New York state that lasted for hours Monday night has left hundreds of people without a reliable source of news.
The outage happened just minutes after a reporter from Spectrum reported that her phone had been stolen.
A representative from Spectrum told The Huffington Pemex that the outage was caused by “human error.”
“Our system is working to fix the issue,” the spokesperson said in a statement.
“Unfortunately, there are many systems out there that could potentially cause this issue.
We are working to get it fixed as soon as possible.”
The reporter’s phone, which was reported stolen, was returned to her and she was able to get the phone number of the company that provided her service.
She said she had not received a response from the company.
The spokesperson also confirmed that she was the first person to report the issue.
“We are working with the local authorities to investigate the root cause of the issue and are working on a fix as soon a solution is found,” the Spectrum spokesperson said.
The New York Post reported that the issue was caused after a customer called Spectrum after the report that her wireless phone was stolen and her account was compromised.
Spectrum says the outage is the first in the company’s history of having to fix problems caused by human error.
“Spectrum is constantly working to make our service more reliable and reliable service is always the priority,” the company said in an emailed statement to The Huffington New York.
“The outage happened after the reporter’s report and we immediately took the report down.
Our system was not affected and our customer was not impacted.
We have no further information on the cause of this issue.”